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I'm the Manager at work today and when I was on the floor one of the staff members said to me "I used to think that you looked so kind and sweet, but then I heard you talk." She realized how it sounded right after it came out, and quickly said that she can tell I'm protective of the residents and how it's good that I take my job seriously. It made for a good laugh, but there was some truth to what she said. Sometimes I can't stand being the Manager and Director. I dislike people's reactions when I have to talk to them about what they're doing wrong, and I especially don't like to feel that I'm being bossy or demanding when that's not my intention. My job as a Social Worker is to make sure that the resident's rights are respected, that they feel safe, and that they're taken care of appropriately. I've sort of adopted a mother bear attitude towards the Elderly I work with. If I feel like something is affecting them negatively, I don't hesitate to pull people aside and talk to them about it, or work with Administration to take care of it. What she said made me realize that I need to work on my approach, but it also reminded me that I'm not going to back down when it comes to things that are important to me. I like to think of her statement as a compliment....